PLEASE READ THESE TERMS OF SERVICE CAREFULLY, INCLUDING THE BINDING ARBITRATION PROVISION CONTAINED IN SECTION 20. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE OUR SERVICES.
These Terms of Service and any terms expressly incorporated herein (“ Terms ”) apply to your access to, and use of, any services provided by Palmex a product of Arabianchain Technology FZCO, (“Palmex,” “we,” “us” or “our”), including but not limited to our websites located at www.palmex.co / www.palmex.ae (the “Site”) and mobile applications, our Hosted Wallet services, and the exchange services provided by us as described in these Terms (collectively, the “Services”). These Terms do not alter in any way the terms or conditions of any other agreement you may have with Palmex for products, services or otherwise. If you are using the Services on behalf of any entity, you represent and warrant that (a) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization and (b) you are authorized to accept these Terms on such entity’s behalf and that such entity agrees to be responsible to us if you violate these Terms. Palmex reserves the right to change or modify these Terms at any time and in our sole discretion. If Palmex makes changes to these Terms, we will provide notice of such changes, such as by sending you a notification, providing notice through the Services, and/or updating the “Last Updated” date at the top of these Terms. Your continued use of the Services will confirm your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Services. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply to your access to, and use of, the Services. If you have any question regarding the use of the Site, please contact support@palmex.ae.
Capitalized terms not otherwise defined in these Terms will have the following meanings: “Palmex Account” means a user account accessible via the Services where Digital Currency may be stored by Palmex on behalf of a user. “Digital Currency" means coins such as bitcoin, litecoin, and other digital currencies that may be exchanged via the Services. "External Digital Currency Address" means any Digital Currency address or account that you own, or use, that is maintained outside of the Services, and is not owned, controlled, or operated by Palmex. "Hosted Wallet" means a Digital Currency wallet, hosted and controlled by Palmex, that you use to store the Digital Currency associated with your Palmex Account. You can send Digital Currency to and from this wallet to and from External Digital Currency Addresses.
Palmex may not make all of the Services available in all markets and jurisdictions, and may restrict or prohibit use of all or a portion of the Services from certain states, territories, or jurisdictions (“Restricted Locations”). At this time, Restricted Locations include, but are not limited to, The United Arab Emirates. The Services are intended solely for users who are 18 or older. You represent and warrant that you: (a) are of legal age to form a binding contract (18 or 21 depending on the country.); (b) have not previously been suspended or removed from using our Services; (c) have full power and authority to enter into this agreement and in doing so will not violate any other agreement to which you are a party; (d) are not located in, under the control of, or a national or resident of (i) any Restricted Locations, or (ii) any country to which the United Arab Emirates has embargoed goods or services; (e) are not identified as a “Specially Designated National” by the Office of Foreign Assets Control; (f) are not placed on the U.S. Commerce Department’s Denied Persons List; and (g) will not use our Services if any applicable laws in your country prohibit you from doing so in accordance with these Terms.
Palmex may, in its sole discretion, limit the number of Palmex Accounts that you may hold, maintain, or acquire.
In order to engage in any exchange transactions via the Services, you must create a Palmex Account and provide all of the required information that we request. By creating a Palmex Account, you agree to: (a) create a strong password that you do not use for any other website or online service; (b) provide accurate and truthful information; (c) maintain and promptly update your Palmex Account information; (d) maintain the security of your Palmex Account by protecting your password and restricting access to your Palmex Account; (e) promptly notify us if you discover or otherwise suspect any security breaches related to your Palmex Account; and (f) take responsibility for all activities that occur under your Palmex Account and accept all risks of any authorized or unauthorized access to your Palmex Account, to the maximum extent permitted by law.
Please refer to our privacy policy www.palmex.ae/en/privacy for information about how we collect, use, and share your information.
We may, at any time and in our sole discretion, refuse any exchange transaction or exchange bid submitted via the Services, impose limits on the exchange amount permitted via the Services or impose any other conditions or restrictions upon your use of the Services, without prior notice. For example, we may limit the number of open orders that you can establish via the Services or we may restrict exchanges from certain locations.
You must provide any information required when creating a Palmex Account or when prompted by any screen displayed within the Services. You represent and warrant that all information you provide via the Services is accurate and complete.
You may only cancel an order initiated via the Services if such cancellation occurs before we execute the transaction. Once your order has been executed, you may not change, withdraw, or cancel your authorization for us to complete such transaction. If any order has been partially filled, you may cancel the unfilled remainder of that order at any time. We reserve the right to refuse any cancellation request associated with a market order once you have submitted such order.
If you have an insufficient amount of Digital Currency in your Hosted Wallet to complete an order via the Services, we may cancel the entire order or may fulfill a partial order using the amount of Digital Currency currently available in your Hosted Wallet, less any fees owed to Palmex in connection with the execution of the exchange (as described in Section 8 below).
It is your responsibility to determine what, if any, taxes apply to the exchange transactions you complete via the Services, and it is your responsibility to report and remit the correct tax to the appropriate tax authority. You agree that we are not responsible for determining whether taxes apply to your trades or for collecting, reporting, withholding, or remitting any taxes arising from any trades.
Palmex may open or close any market for a Digital Currency on the Site at any time, in its sole discretion. If a market for a particular Digital Currency is closed, any open orders that you may have for such Digital Currency will be credited back to your Palmex Account.
Palmex retains the right, in its sole discretion, to include a Digital Currency on the Site, and may remove any Digital Currency from the Site at any time for any reason. Unless otherwise required by law or law enforcement, Palmex will make reasonable efforts to notify you of the likely removal of a Digital Currency. If the market for a Digital Currency is closed on the Site, you will have 14 days to push the amounts remaining in your Palmex Account associated with such Digital Currency to your External Digital Currency Address. Palmex will not be liable to you for any losses, liability or expenses related to the removal of a Digital Currency.
In order to complete an exchange via the Services (as described in Section 6), you must first load Digital Currency to your Hosted Wallet. You may be required to verify that you control the External Digital Currency Address that you use to load Digital Currency to your Hosted Wallet.
Provided that the balance of Digital Currency in your Palmex Account is greater than any minimum balance requirements needed to satisfy any of your open positions, you may send any amount of Digital Currency, up to the total amount of Digital Currency in your Palmex Account, in excess of such minimum balance requirements, from your Hosted Wallet to an External Digital Currency Address, less any fees charged by Palmex for such transactions (as described in the Fee Schedule (as defined in Section 8) at the time of your request to push Digital Currency to an External Digital Currency Address). You are solely responsible for the accuracy of the External Digital Currency Address that you provide, and Palmex shall not be liable for sending Digital Currency from your Hosted Wallet to an incorrect External Digital Currency Address if that address matches the address you provided to us.
When you request that we send Digital Currency to your External Digital Currency Address from your Palmex Account, you authorize Palmex to execute such transaction using your Hosted Wallet via the Services.
When you submit a new exchange order via the Services, you authorize us to execute a transaction in accordance with such order on a spot basis and charge you any applicable fees (as described in Section 8 below).
You agree that: (a) we are not acting as your broker, intermediary, agent, or advisor, or in any fiduciary capacity, and (b) no communication or information provided to you by us shall be considered or construed as advice.
Before a trade is placed, a confirmation dialogue summarizes the details of the proposed transaction, including the number of coins you are trying to buy or sell, the price, the applicable fees, and the total cost of the transaction. Once the Services execute your exchange transaction, your account’s order book will be updated with either the open trade request, or a closed order that was fulfilled. You agree that the failure of the Services to provide such confirmation shall not prejudice or invalidate the terms of such trade.
You agree that we are not liable for any price fluctuations in Digital Currency. In the event of a market disruption or Force Majeure Event (as defined in Section 22.3), we may do one or more of the following: (a) suspend access to the Services; or (b) prevent you from completing any actions via the Services, including closing any open positions. We will not be liable for any losses suffered by you resulting from such actions. Following any such event, when exchange transactions resume, you acknowledge that prevailing market rates may differ significantly from the rates available prior to such event.
Subject to the terms and conditions in these Terms, we will use commercially reasonable efforts to settle exchanges on a spot basis within two days of the date upon which users have agreed to execute an exchange via the Services.
There are risks associated with utilizing an Internet-based trading system including, but not limited to, the failure of hardware, software, and Internet connections. You agree that we shall not be responsible for any communication failures, disruptions, errors, distortions, or delays you may experience when trading via the Services, however caused.
You agree to pay Palmex the fees for exchanges completed via our Services (“Fees”) as made available via the fee schedule at www.palmex.ae/fees (“ Fee Schedule ”), which we may change from time to time. Any changes to the Fee Schedule will become effective as of the expiration of such notice period. The revised Fee Schedule will apply prospectively to any exchanges that take place following the effective date of such revised Fee Schedule.
You authorize us, or our designated payment processor, to charge or deduct funds from your Hosted Wallet for any applicable Fees owed in connection with exchange transactions you complete via the Services.
You consent to receive electronically all communications, agreements, documents, receipts, notices, and disclosures (collectively, “Communications”) that Palmex provides in connection with your Palmex Account, Hosted Wallet, and/or use of the Services. You agree that Palmex may provide these Communications to you by posting them via the Services, by emailing them to you at the email address you provide, and/or by sending an SMS or text message to a mobile phone number that you provide. Your carrier's normal, messaging, data, and other rates and fees may apply to any mobile Communications. You should maintain copies of electronic Communications by printing a paper copy or saving an electronic copy. You may also contact us at support@palmex.ae to request additional electronic copies of Communications or, for a fee, paper copies of Communications (as described below).
In order to access and retain electronic Communications, you will need a computer with an Internet connection that has a current web browser with cookies enabled and 128-bit encryption. You will also need to have a valid email address on file with Palmex and have sufficient storage space to save past Communications or an installed printer to print them.
You may withdraw your consent to receive electronic Communications by sending a withdrawal notice to support@palmex.ae. If you decline or withdraw consent to receive electronic Communications, Palmex may suspend or terminate your use of the Services.
If, after you consent to receive Communications electronically, you would like a paper copy of a Communication we previously sent you, you may request a copy within 30 days after the date we provided the Communication to you by contacting us as at support@palmex.ae. In order for us to send paper copies to you, you must have a current street address on file with Palmex. Please note that our Services operate exclusively online and it is very burdensome for us to produce paper copies of Communications. Therefore, if you request paper copies, you agree that we may charge you a processing fee, in the amount described in the Fee Schedule at www.palmex.ae/fees for each page of Communication requested.
It is your responsibility to keep your email address and/or mobile phone number on file with Palmex up to date so that Palmex can communicate with you electronically. If we send you an electronic Communication but you do not receive it because your email address or mobile phone number on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, we will be deemed to have provided the Communication to you. Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add Palmex to your email address book so that you will be able to receive the Communications we send to you. You can update your email address, mobile phone number, or street address at any time by logging into your Palmex Account or by sending such information to support@palmex.ae. If your email address or mobile phone number becomes invalid such that electronic Communications sent to you by Palmex are returned, we may deem your account to be inactive, and you may not be able to complete any transaction via our Services until we receive a valid, working email address or mobile phone number from you.
If for any reason Palmex is holding Digital Currency in your Hosted Wallet on your behalf, and we are unable to return your Digital Currency to your designated External Digital Currency Address after a period of inactivity, then we may report and remit such Digital Currency in accordance with applicable state unclaimed property laws.
When accessing or using the Services, you agree that you will not violate any law, contract, intellectual property or other third-party right, or commit a tort, and that you are solely responsible for your conduct while using our Services. Without limiting the generality of the foregoing, you agree that you will not:
We will own exclusive rights, including all intellectual property rights, to any feedback, suggestions, ideas, or other information or materials regarding Palmex or our Services that you provide, whether by email, posting through our Services, or otherwise (“Feedback”). Any Feedback you submit is non-confidential and shall become the sole property of Palmex. We will be entitled to the unrestricted use and dissemination of such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You waive any rights you may have to the Feedback (including any copyrights or moral rights). Do not send us Feedback if you expect to be paid or want to continue to own or claim rights in them; your idea might be great, but we may have already had the same or a similar idea and we do not want disputes. We also have the right to disclose your identity to any third party who is claiming that any content posted constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the requirements set out in this Section 12 or in Section 11 (Acceptable Use) Further, you agree not to submit any Feedback that is defamatory, illegal, offensive, or otherwise violates any right of any third party, or breaches any agreement between you and any third party.
A user may report to Palmex any Feedback that he or she believes violates these Terms, and Palmex may remove the Feedback from the Site, suspend or terminate the account of the user who submitted the Feedback, and/or take any additional action to enforce these Terms against such user.
Also, in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Palmex has adopted a policy of terminating, in appropriate circumstances and at our discretion, account holders who are deemed to be repeat infringers. We also may, at our discretion, limit access to the Services and terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. If you knowingly misrepresent that any material or activity is infringing, you may be liable for any damages, including costs and attorneys’ fees, Palmex or the alleged infringer incurs because we relied on the misrepresentation when removing or disabling access to the material or activity.
Unless otherwise indicated by us, all copyright and other intellectual property rights in all content and other materials contained on our website or provided in connection with the Services, including, without limitation, the Palmex logo and all designs, text, graphics, pictures, information, data, software, sound files, other files, and the selection and arrangement thereof (collectively, “ Palmex Materials ”) are the proprietary property of Palmex or our licensors or suppliers and are protected by U.S. and international copyright laws and other intellectual property rights laws.
We hereby grant you a limited, nonexclusive, non-assignable, and non-sublicensable license to access and use the Palmex Materials for your personal or internal business use. Such license is subject to these Terms and does not permit (a) any resale of the Palmex Materials; (b) the distribution, public performance or public display of any Palmex Materials; (c) any modification or other making of any derivative uses of the Palmex Materials, or any portion thereof; or (d) any use of the Palmex Materials other than for their intended purposes. The license granted under this Section will automatically terminate if we suspend or terminate your access to the Services.
“Palmex,” the Palmex logo, and any other Palmex product or service names, logos, or slogans that may appear on our Services are trademarks of Palmex, in the United Arab Emirates and in other countries, and may not be copied, imitated, or used, in whole or in part, without our prior written permission. You shall not use any trademark, product or service name of Palmex without our prior written permission, including without limitation any metatags or other “hidden text” utilizing any trademark, product, or service name of Palmex. In addition, the look and feel of our Services, including all page headers, custom graphics, button icons, and scripts, is the service mark, trademark, and/or trade dress of Palmex and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned through our Services are the property of their respective owners. Reference to any products, services, processes, or other information, by name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by us.
In using our Services, you may view content provided by third parties (“Third-Party Content”). We do not control, endorse, or adopt any Third-Party Content and shall have no responsibility for Third-Party Content, including without limitation material that may be misleading, incomplete, erroneous, offensive, indecent, or otherwise objectionable. In addition, your business dealings or correspondence with such third parties are solely between you and the third parties. We are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, and you understand that your use of Third-Party Content, and your interactions with third parties, is at your own risk.
In the event of any Force Majeure Event (as defined in Section 22.3), breach of these Terms, or any other event that would make provision of the Services commercially unreasonable for Palmex, we may, in our discretion and without liability to you, with or without prior notice, suspend your access to all or a portion of our Services. We may terminate your access to the Services in our sole discretion, immediately and without prior notice, and delete or deactivate your Palmex Account and all related information and files in such account without liability to you, including, for instance, in the event that you breach any term of these Terms. In the event of termination, we will attempt to return any Digital Currency stored in your Hosted Wallet. Further, we may, in our sole discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our Services.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, AND EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY US, OUR SERVICES AND SITE MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE EXPRESSLY DISCLAIM, AND YOU WAIVE, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO OUR SERVICES, INCLUDING THE INFORMATION, CONTENT AND PALMEX MATERIALS CONTAINED THEREIN. PALMEX DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THE SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. PALMEX DOES NOT REPRESENT OR WARRANT THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
YOU ACKNOWLEDGE THAT INFORMATION YOU STORE OR TRANSFER THROUGH OUR SERVICES MAY BECOME IRRETRIEVABLY LOST OR CORRUPTED OR TEMPORARILY UNAVAILABLE DUE TO A VARIETY OF CAUSES, INCLUDING SOFTWARE FAILURES, VIRUSES OR OTHER HARMFUL MATERIALS, PROTOCOL CHANGES BY THIRD PARTY PROVIDERS, INTERNET OUTAGES, FORCE MAJEURE EVENT OR OTHER DISASTERS, SCHEDULED OR UNSCHEDULED MAINTENANCE, OR OTHER CAUSES EITHER WITHIN OR OUTSIDE OUR CONTROL. YOU ARE SOLELY RESPONSIBLE FOR BACKING UP AND MAINTAINING DUPLICATE COPIES OF ANY INFORMATION YOU STORE OR TRANSFER THROUGH OUR SERVICES.
Some jurisdictions do not allow the disclaimer of implied terms in contracts with consumer, so some or all of the disclaimers in this section may not apply to you.
You agree to defend, indemnify, and hold harmless Palmex and our affiliates, independent contractors and service providers, and each of our respective officers, directors, members, employees, agents, and affiliates (collectively, “Indemnified Parties”) from any claim, demand, action, damage, loss, cost or expense, including without limitation reasonable attorneys’ fees, arising out or relating to (a) your use of, or conduct in connection with, our Services; (b) any Feedback you provide; (c) your violation of these Terms; or (d) your violation of any rights of any other person or entity. If you are obligated to indemnify us, we will have the right, in our sole discretion, to control any action or proceeding and determine whether we wish to settle it, and if so, on what terms.
THE INDEMNIFIED PARTIES SHALL HAVE NO LIABILITY FOR, AND YOU RELEASE THE INDEMNIFIED PARTIES FROM, ALL DAMAGES, COSTS AND LIABILITIES ARISING FROM OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICES OR PALMEX MATERIALS, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, ECONOMIC, SPECIAL OR PUNITIVE DAMAGES OR DAMAGES FOR LOSS OF DATA, EVEN IF AN INDEMNIFIED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE INDEMNIFIED PARTIES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICES AND/OR CONTENT EXCEED THE FEES PAID BY YOU TO PALMEX DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE OF ANY CLAIM GIVING RISE TO SUCH LIABILITY. The foregoing disclaimer of warranties, disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The laws of some states or jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of certain damages. To the extent that those laws apply to these Terms, the exclusions and limitations set forth above may not apply to you.
Our failure or delay in exercising any right, power, or privilege under these Terms shall not operate as a waiver thereof.
The invalidity or unenforceability of any of these Terms shall not affect the validity or enforceability of any other of these Terms, all of which shall remain in full force and effect.
We shall not be liable for (a) any inaccuracy, error, delay in, or omission of (i) any information, or (ii) the transmission or delivery of information; or (b) any loss or damage arising from any event beyond our reasonable control, including but not limited to flood, extraordinary weather conditions, earthquake, or other act of God, fire, war, insurrection, riot, labor dispute, accident, action of government, communications, power failure, or equipment or software malfunction, or any other cause beyond our reasonable control (each, a “ Force Majeure Event ”).
You may not assign or transfer any of your rights or obligations under these Terms without prior written consent from us, including by operation of law or in connection with any change of control. We may assign or transfer any or all of its rights under these Terms, in whole or in part, without obtaining your consent or approval.
Headings of sections are for convenience only and shall not be used to limit or construe such sections.
Sections 2 (Eligibility), 5 (Palmex Account), 7 (Risk Disclosure), 8 (Fees), 10 (Unclaimed Property), 12 (Feedback), 13 (Copyrights), 14 (Trademarks), 15 (Third-Party Content), 17 (Disclaimer of Warranties), 18 (Indemnity), 19 (Limitation of Liability), 20 (Dispute Resolution), 21 (Governing Law), and this Section 22 (Miscellaneous) shall survive any termination or expiration of these Terms.
These Terms contain the entire agreement, and supersede all prior and contemporaneous understandings between the parties regarding the Services. These Terms do not alter the terms or conditions of any other electronic or written agreement you may have with Palmex for the Services or for any other Palmex product or service or otherwise. In the event of any conflict between these Terms and any other agreement you may have with Palmex, the terms of that other agreement will control only if these Terms are specifically identified and declared to be overridden by such other agreement.
